Shipping & returns

Shipping Policy

ToNearMe acts as a platform for vendors to sell their products and services. As a result, vendors are responsible for shipping their own products to customers who place orders on the website.

Shipping rates and delivery times may vary based on the vendor, the shipping carrier they use, and the destination of the order. Customers can view estimated shipping times and rates during the checkout process before they place their order.

ToNearMe does not guarantee shipping times or delivery dates, as these are the responsibility of the vendor and the shipping carrier they use.

Customers are responsible for providing accurate shipping information during the checkout process. ToNearMe is not responsible for any errors or delays caused by incorrect shipping information provided by the customer.

Returns and Refunds Policy

Vendors on ToNearMe are responsible for their own returns and refunds policies. Customers can view the specific return and refund policies of each vendor on their respective product pages.

If a customer has an issue with a product they received from a vendor on ToNearMe, they should contact the vendor directly to initiate a return or refund request. If the vendor does not respond or if the issue is not resolved to the customer's satisfaction, they can contact ToNearMe customer support for assistance.

ToNearMe may issue refunds on behalf of vendors if a customer initiates a chargeback with their credit card company or if ToNearMe determines that a refund is necessary due to a violation of the website's terms of service.

ToNearMe is not responsible for any shipping costs associated with returns or exchanges initiated by the customer.

Please note that ToNearMe reserves the right to update or modify this shipping and returns policy at any time, and customers and vendors are responsible for regularly reviewing the policy for any changes or updates.